LumenVox Acquired by Capacity

Industry Cloud & CX
Service Sellside M&A
United States

BOSTON, September 26, 2023 – Bowen is pleased to announce that LumenVox, a leading supplier of AI-driven speech and voice biometrics technology, has been acquired by Capacity, which provides AI-powered support automation software. Bowen acted as the exclusive financial advisor to LumenVox.

Headquartered in San Diego, LumenVox provides AI-based speech processing and voice biometrics software built on Deep Neural Network (DNN) technology. The company’s software facilitates billions of self-service and customer-agent interactions for some of the world’s largest call center and customer experience OEMs and enterprise customers. With the acquisition, Capacity will enhance its solutions with LumenVox’s sophisticated NLP, NLU and DNN technology while continuing to supply LumenVox’s cloud-native software to the market.

“Automation and AI will profoundly remake all sectors of the global economy. We are seeing that evolution happen in real-time in the customer support and customer experience markets. LumenVox’ full-stack of advanced AI-driven voice processing software provides key foundational elements for these new capabilities,” said William Rich, Bowen Managing Director. “The LumenVox acquisition continues Bowen’s 20+ year history of providing strategic outcomes for Cloud & CX companies and represents our 6th Cloud & CX transaction in the last 6 months.”

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